FAQs
ORDERING
Can I order over the phone?
Unfortunately we are unable to take orders over the phone - if there is a problem with ordering please email us.
SHIPPING & DELIVERY
Where is my item?
Some mats are made to order and there will be a delay before dispatch - we endeavour to make this known before purchase.
We aim to deliver your order within 5 working days although it is often sooner than this. Sometimes, for reasons beyond our control, there may be delays. (We will do our best to keep you informed during this time.)
Items that are in stock and do not need to be made should be shipped within 1 working day of your order and we would expect delivery within 1-3 working days.
Mats that are made to order usually take 3-5 working days.
If you have not received your delivery in the above time frames please contact us so we can chase this for you.
How much is shipping?
In the UK
We offer free shipping.
We offer express shipping for £4.50
RETURNS & REFUNDS
My items don't fit?
We are very sorry if this is the case! Please send us images of what you have received and of your vehicle so we can resolve this with you.
Can I return my item?
Items can be returned in the original packaging in an unused condition for a refund within 30 days of purchase for a refund. Please contact us to arrange a return so we can properly advise dependant on your product. Items returned to us with no notification may be subject to a delay.